Course Content:

Customer Service

"Basic Concepts Course"

Courses Fees: 1,099.00 AED"

For Jobs Terminal Membership 75% discount

✔ Customer Service Concepts.

(Aligned with ISO 10002 and ICMI standards)

✔ Effective Communication Skills.

(Essential according to COPC standards)

✔ Complaint Manag. & Problem Solving.

(Complies with ISO 10002 standards)

✔ Dealing with Difficult Customers .

(In line with ICMI and COPC standards)

✔ Work Ethics in Customer Service.

(An essential part of international standards)

✔ Using Technology in Customer Service.

(AI and digital customer service)

✅High alignment with international standards.

Course Content:

Customer Service

"Advanced Course"

Courses Fees: 1,499.00 AED"

For Jobs Terminal Membership 75% discount

✔ Customer Behavior and Needs Analysis.

(Aligned with COPC standards)

✔ Advanced Conflict Resolution Techniques.

(Complies with ISO 10002 standards)

✔ Service Performance Measurement & Analysis.

(Essential for ICMI and COPC standards)

✔ Emotional Intelligence & Critical Situation Manag.

(A key requirement in major companies)

✔ Proactive and Predictive Service Techniques.

(Aligned with the latest CRM standards)

✔ Real-Life Scenario Simulation Training.

(Enhances practical application based on best practices)

✅ Strong compliance with international standards.

✔ Basic Concepts

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